Operations Manager - Easy Taxi Kuwait

Operations | Worldwide

About Easy Taxi

Easy Taxi is the largest smartphone app-based taxi delivery company in the world. We allow users to order a taxi conveniently and safely from the touch of their smartphone. We are currently present in more than 80 cities around the globe and are further growing at light speed. One big focus of the global expansion of Easy Taxi is the Middle East where we are building up operations from scratch. Though we are benefiting from our strong experience in other countries, we believe that every region has its own peculiarities which makes our job so much fun, challenging and interesting. Easy Taxi is all about applying technology, data-driven decision making, detail oriented operations, smart marketing to solve a massive offline problem: urban transportation.

Our mission is to reshape urban logistics in the Middle East and make this region a global leader in this area.

About the job

As Operations Manager in Kuwait you are responsible for running the operations. Your responsibilities include:

Work with the City GM to grow and optimize the business in Kuwait
Supply management to ensure a sufficiently large fleet of taxis that provide a great experience to our passengers in all areas of the city and at all times
Implement, analyze and monitor detailed operational metrics to discover any bottlenecks and further optimize the processes
Optimize and streamline the drivers signup process
Guide and manage the driver relationship teams to sign up and then engage drivers through different channels
Organize driver recruitment and engagement events
Create drivers incentive programs
Identify and develop business partnerships (e.g. with taxi companies, gas stations, etc.) relevant to our operations
Share and implement best practices with regional team
Work with customer service team to identify systemic issues and work with relevant business departments to solve them through smarter marketing, clearer communication and an improved product design
See beyond your nose, speak up and share your ideas on how to further develop the business with all team members

The requirements
2-4 years of operational/analytical experience gained in consulting, investment banking, or operations management. Startup experience prized
Degree from top university, preferably in science/engineering, economics, finance or similar field
Data driven decision making mentality and sound business judgment through strong analytical thinking
All-Hands-On-Deck Approach
MS Excel - savvy